Transparency and Care
Care is taken in the making of each product. Products containing essential oils have been clearly marked while other products such as soaps and bath bombs do contain fragrance oils as these are available in a vast array of fruity, floral, citrus and woody scents so that we are able to cater to all appetites.
Quality oils, butters and raw materials are used in our products so you can be sure that your finished product is safe to use and nourishing for your skin.
Pure essential oils must be blended with a carrier oil before it is applied to your skin and should be kept in a cool dark place to preserve and even extend its shelf-life.
Our candle wicks have been tested for burn quality and candle care instructions have been provided on each label. It is important to read these instructions before lighting your candle so that you get the best performance from your candle. If your candles (or other scented products) do not perform the way they should, please contact us so that we can make it right!
Shipping and Delivery
How We Do It
All orders are processed within 2-3 business days. Once products are shipped they are non-refundable.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Return & Exchange Policy
All sales are final. We accept returns for refund or exchange, for items damaged in transit.
To be eligible for a refund or exchange, you must first email us within 7 days of receiving your goods, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.
Privacy at Lemon Berry Soap & Candle Co.
Information Safety in Summary
As a small business that sells and operates online, we believe that our customers’ privacy is of the utmost importance. We want you to have complete access to our policies and procedures, so that you may understand the ways you can control how we collect, use, and disclose your personal information.
What information do we collect?
We endeavour to not send our customers unsolicited emails unless you have expressly subscribed to be added to our mailing list.
Name and/or Nickname and any information about yourself that you choose to submit or post publicly on our Site is done so at your own discretion.
Terms & Conditions
We founded Lemon Berry Soap & Candle Co. with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more.
These terms and conditions are the contract between you and Lemon Berry Soap (Pty) Ltd (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.
I / We are Lemon Berry soap, a company registered in South Africa, number 2019/634964/07 Our address is in Roodepoort, Gauteng, 1709.
You are: Anyone who uses Our Website.
Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.
The terms and conditions:
In this agreement:
means any person or business contracted by us to carry Goods from us to you.
means any content in any form published on Our Website by us or any third party with our consent.
means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.
means any website of ours, and includes all web pages controlled by us.
means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.
In this agreement unless the context otherwise requires:
2.1. a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.
2.2. these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
2.3. any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
2.4. [except where stated otherwise], any obligation of any person arising from this agreement may be performed by any other person.
2.5. in this agreement references to a party include references to a person to whom those rights and obligations are transferred or pass as a result of a merger, division, reconstruction or other re-organisation involving that party.
2.6. the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.
2.7. a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
2.8. in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party, [such cost calculated R 562 per hour].
2.9. these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
2.10. this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
3. Our contract with you
3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
3.2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
3.3. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
3.4. Because we rely on our suppliers, we / We do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
3.5. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
3.6. If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
3.7. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.
4. Acceptance of your order
4.1. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. At any point up until then, we may decline to supply the Goods to you without giving any reason.
4.2. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
4.2.1 accept the alternatives we offer;
4.2.2 cancel all or part of your order.
5. Price and payment
5.1. The price payable for the Goods that you order is clearly set out on Our Website.
5.2. It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.
5.3. If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.
5.4. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Rand will be borne by you.
5.5. Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
5.6. If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
5.7. The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
5.8. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than  days from the date when we accept that repayment is due.
6. Security of your credit card
We take care to make Our Website safe for you to use.
6.1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
6.2. If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.
7. If you buy as a Consumer
This paragraph applies if and only if, you are a consumer as defined in the Electronic Communications and Transactions Act 2002.
As required by the law, details of our after-sales service and guarantees, if any, are given in Our Website terms and conditions or in catalogues.
All sales are final. We accept returns for refund or exchange, for items damaged in transit.
To be eligible for a refund or exchange, you must first email us within 7 days of receiving your goods, then return the damaged item to us.
Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item within 30 days. .
You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
If the Goods you return, show any sign of malicious damage then we shall be entitled to deduct the cost from your refund money.
To assist us in identifying your Goods on receipt by us, we ask you to provide telephone [+27 83 260 3615] for a return reference to be placed below our address / returns label.
This paragraph does not affect your rights in the event that the Goods are faulty.
8. Delivery and pick up
Goods are delivered within 2 – 3 business days from the day you place an order to purchase the Goods.
8.1. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
8.2. If we are not able to deliver your Goods within 3 business days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
8.3. We may deliver the Goods in instalments if they are not all available at the same time for delivery.
8.4. Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
8.5. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
8.6. Signing "Unchecked", "Not Checked" or similar is not acceptable.
8.7. Goods are sent by post/courier. We will send you a message by email to tell you when we have despatched your order.
8.8. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
8.9. In the case of a wholesale order, the package may be large and heavy which may make delivery times slightly longer. In this case, approximate delivery dates will be given when you place your order.
8.10. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
8.11. If you pick up Goods from our premises then:
8.11.1 Goods are at your risk from the moment they are picked up by you or your Carrier;
8.11.2 you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
9. Foreign taxes and duties
9.1. If you are not in South Africa, we have no knowledge of, and no responsibility for, the laws in your country.
9.2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
10. Liability for subsequent defects
10.1. We will repair or replace Goods which fail to comply with the provisions of the the Consumer Protection Act 2008 or which show a defect. If you claim that the item is defective, the following conditions apply:
10.1.1 the defect must be reported to us within 7 days of receiving your goods;
10.1.2 the defect results only from faulty design or manufacture;
10.1.3 you have returned the defective Goods or parts to us if we have so requested.
10.2. If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
10.3. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
11. Goods returned
These provisions apply if you return any Goods to us for any reason :
11.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
11.2. Before you return the Goods to us, please carefully re-read the instructions and check that you have packaged it in the way that it was issued.
11.3. The Goods must be returned to us as soon as any defect is discovered but not later than seven days.
11.4. So far as possible, Goods should be returned:
11.4.1 with both Goods and all packaging as far as possible in their original condition;
11.4.2 securely wrapped;
11.4.3 including our delivery slip;
11.4.4 at your risk and cost.
11.5. You must tell us by email message to firstname.lastname@example.org that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
11.6. If we agree that the Goods are faulty, we will:
11.6.1 refund the cost of return carriage;
11.6.2 repair or replace the Goods as we choose.
The law differs from one country to another. This paragraph applies so far as the applicable law allows.
All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
We make no representation or warranty for:
the quality of the Goods;
any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
the correspondence of the Goods with any description;
the adequacy or appropriateness of the Goods for your purpose.
We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
We shall not be liable to you for any loss or expense arising out of or in connection with your use of Our Website, which is indirect or consequential loss, or economic loss or other loss of turnover, profits, business or goodwill. This applies whether in an action of contract, negligence or otherwise, even if such loss was reasonably foreseeable or we knew you might incur it.
We make no representation or warranty and accept no responsibility in law for:
accuracy of any Content or the impression or effect it gives;
delivery of Content, material or any message;
privacy of any transmission;
any act or omission of any person or the identity of any person who introduces himself to you through Our Website;
any aspect or characteristic of any goods or services advertised on Our Website;
Our Website may include Content Posted by third parties. We are not responsible for any such Content. If you come across any Content which offends you, please contact us via the “Contact us” page on Our Website.
We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.
Our total liability under this agreement, however it arises, shall not exceed the sum of R 1,000. This applies whether your case is based on contract, tort or any other basis in law.
This paragraph (and any other paragraph which excludes or restricts our liability or provides an indemnity to us) applies to our directors, officers, employees, subcontractors, agents and affiliated companies, as well as to us.
If you become aware of any breach of any term of this agreement by any person, please tell us by sending an email to email@example.com. We welcome your input but do not guarantee to agree with your judgement.
Nothing in this agreement excludes liability for a party's fraud.
13. Your account with us
13.1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
13.2. If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
13.3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
14. Restrictions on what you may Post to Our Website
You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:
14.1. be malicious or defamatory;
14.2. consist in commercial audio, video or music files;
14.3. be illegal, obscene, offensive, threatening or violent;
14.4. be sexually explicit or pornographic;
14.5. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
14.6. give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
14.7. solicit passwords or personal information from anyone;
14.8. be used to sell any goods or services or for any other commercial use;
14.9. include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
14.10. link to any of the material specified above, in this paragraph.
14.11. send age-inappropriate communications or Content to anyone under the age of 18.
15. Your Posting: restricted content
In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.
In addition to the restrictions set out above, a Posting must not contain:
15.1. hyperlinks, other than those specifically authorised by us;
15.2. keywords or words repeated, which are irrelevant to the Content Posted.
15.3. the name, logo or trademark of any organisation other than yours.
15.4. inaccurate, false, or misleading information.
16. How we handle your Content
16.2. If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.
16.3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
16.4. We need the freedom to be able to publicise our Services and your own use of them. You therefore now irrevocably grant us the right and licence to edit, copy, publish, distribute, translate and otherwise use any Content that you place on Our Website, in public domains and in any medium. You represent and warrant that you are authorised to grant all such rights.
16.5. We will use that licence only for commercial purposes of the business of Our Website and will stop using it after a commercially reasonable period of time.
You agree to waive of your right to claim authorship and your right to object to any distortion, mutilation or other modification of your work as provided in the Copyright Act 1978.
16.6. You now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.
16.7. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
16.8. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
16.9. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
16.10. Please notify us of any security breach or unauthorised use of your account.
16.11. We do not solicit ideas or text for improvement of our Service, but if you do send to us material of any sort, you are deemed to have granted us a licence to use it in the terms set out at 16.4 above.
17. Removal of offensive Content
17.1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
17.2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
17.3. If you are offended by any Content, the following procedure applies:
17.3.1 Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.
17.3.2 we shall remove the offending Content as soon as we are reasonably able;
17.3.3 after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
17.4. We may re-instate the Content about which you have complained or not.
17.5. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
17.6. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
18. Security of Our Website
If you violate Our Website we shall take legal action against you.
You now agree that you will not, and will not allow any other person to:
18.1. modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
18.2. link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;
18.3. download any part of Our Website, without our express written consent;
18.4. collect or use any product listings, descriptions, or prices;
18.5. collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
18.6. aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
18.7. share with a third party any login credentials to Our Website.
18.8. Despite the above terms, we now grant a licence to you to:
18.8.1 create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
18.8.2 you may copy the text of any page for your personal use in connection with the purpose of Our Website.
You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
your failure to comply with the law of any country;
your breach of this agreement;
any act, neglect or default by any agent, employee, licensee or customer of yours;
a contractual claim arising from your use of the Goods;
a breach of the intellectual property rights of any person.